(Includes all Tier 1 services, plus):

• Help desk support (business hours as listed in Exhibit C Service Level Agreement)

• Advanced patch management (OS, firmware, supported software applications)

• Vendor coordination (limited)

• Managed firewall and network monitoring

• Managed advanced endpoint security (EDR)

• Managed backups

• Email security & spam filtering

• Microsoft 365 user support

• Security awareness training (annual)