(Includes all Tier 2 services, plus):

• Dedicated Client help desk portal

• Extended help desk hours (as listed in Exhibit C Service Level Agreement)

• Compliance Reporting (HIPAA / PCI support)

• 24/7 monitoring and incident response support

• Ransomware response coordination

• Backup verification and disaster recovery planning

• Cyber Risk Exposure Management (CREM)

• Quarterly vulnerability scans

• Quarterly virtual CIO (vCIO) strategic planning

• Disaster recovery planning

• Budget forecasting & technology roadmap